News

Charity Raffle for The Martlets - WINNER!

Donations of gifts by all staff and partners at Warmdene Surgery culminated in our first ever registered patient draw for a charity raffle, which took place on 11^th December 2024. The winner has been notified, and they received a well-stocked hamper from our senior partner Dr Khan as shown in the photograph below (Please note: The patient has kindly consented to their picture being displayed on our website)

We are truly delighted to confirm that with the generous ticket donations from our registered patients, we have managed to raise the wonderful total of £555 for Martlet’s Hospice. We would like to thank all of our patients for their support towards such a local worthy cause.

We wish everyone a very happy and healthy New Year.

The results are in! - PPG Patient Survey 2024

Please follow this link Warmdene Surgery PPG Survey 2024.pdf to see our patient survey report for 2024.

With 386 respondents, the report gives you a comprehensive set of survey results in an easy to read format. Overall, patients rated our services 4.4 out of 5.0.

Our PPG will now work with surgery management to identify any actions to be taken forward.

Thank you to all patients who took the time to provide your feedback. It is much appreciated.

Flood Incident

As many are aware, Warmdene Surgery has suffered a major incident following the heavy rain and hail in the early hours of the 21st of September. Due to this, we are currently offering a limited service as we have lost a number of consumables. If your matter isn't urgent, please consider waiting a week or two before contacting us. If you have an appointment booked in, this will go ahead unless we contact you to reschedule. Sorry for any inconvenience caused.

Please bear patience with us as we work towards repairs and the normal running of our Surgery. Thank you in advance. 

The Deneway Surgery is the permanent location of our Preston Park Community PCN Hub

Preston Park Community use of the DENEWAY

Here is the link for our website https://prestonparkcommunitypcn.gpweb.org.uk/ 

I would like to take this opportunity to explain the rationale behind the decision to transition the Deneway site from its previous use as a local surgery for Warmdene Surgery into a dedicated hub for our Preston Park Primary Care Network. This shift was made to optimise the use of resources, provide enhanced services, and support more efficient healthcare delivery across our network which includes Stanford Medical Practice, Beaconsfield Surgery, Preston Park Surgery, The Haven and Warmdene.

The decision to repurpose the Deneway site into a PCN hub was driven by several key factors:

1. Resource Optimisation: As a local surgery, the Deneway site was limited in its capacity to serve only its immediate patient list. By transforming it into a PCN hub, we have been able to maximise its potential by providing services that benefit a wider range of practices within our network. This centralisation allows us to better utilise both clinical and administrative resources.

2. Centralised Care Teams: The Deneway hub is now home to our care home team, which supports local care homes by conducting regular ward rounds and managing acute visits. This centralised approach enables the team to provide more consistent and streamlined care to residents across multiple care homes, improving the quality and continuity of care.

3. Specialised Group Consultations: One of the key services we provide from the hub is menopause group consultations. These sessions offer patients access to specialist care in a supportive group setting. This approach not only helps to reduce pressure on GP time but also promotes peer support among patients, enhancing their care experience.

4. Administrative Efficiency: The hub also houses our PCN administrative team, which provides essential support to all practices within the PCN. By centralising administrative functions, we are able to streamline processes such as cancer care reviews, hypertension recalls and also a place for our Digital Transformation Manager to assist practices with IT support and innovations. This, in turn, helps to improve the overall efficiency of our network and ensures a more cohesive service for both patients and staff.

Explanation of Primary Care Networks (PCNs)

For context, Primary Care Networks (PCNs) are a key component of the NHS Long Term Plan, designed to bring general practices together to work more collaboratively, often in partnership with other community health providers.

Some of the primary objectives of a PCN include:

· Improving Patient Access: By pooling resources, PCNs are able to offer a broader range of services, first contact practitioners, social prescribing, and specialist clinics like the menopause group consultations offered at Deneway.

· Enhanced Care Integration: PCNs foster collaboration between GPs, nurses, pharmacists, and other healthcare professionals, allowing for a more integrated and multidisciplinary approach to patient care.

· Proactive and Personalised Care: With a focus on prevention and early intervention, PCNs aim to provide more personalised care, particularly for those with long-term conditions, ensuring patients receive the right support at the right time.

The transition of the Deneway site into a PCN hub was a strategic decision aimed at improving the quality of care we deliver to our local community. By centralising key services, such as our care home team, menopause group consultations, and administrative functions, we are better positioned to support both our patients and practices in a more cohesive and efficient manner.

NEW Privacy Slips

We understand that at times, you may feel more comfortable to ask for help or communicate your needs in a more discreet manner. For exceptional circumstances, we offer a ‘Privacy Slip’ which you may present to the Receptionist in order to communicate your needs in a way you may feel is more comfortable and safe to you.

The Privacy Slips are located on entrance into the building by the main door, before reaching the main Reception desk. Reception will do their best to help you whilst taking your needs into consideration. 

*Please note, all slips will be discarded of after your query is dealt with and will not be retained. 

New! Drop-in sessions for NHS App and Online Access Support

Did you know that Warmdene Surgery offers 1:1 support for using the NHS App and accessing your online record?

Emma, our Digital Ambassador can meet with you to get you set up and show you everything that the NHS App can do. Call 07808 646075 or simply turn up to one of our weekly drop-in sessions at the practice on Tuesday mornings.

Click here for all the information on this service.

February 2024 - Website Redevelopment

Welcome to our new website, which was first published in February 2024. We have modelled the website on the design of other NHS websites to be easy to navigate and find what you need. We hope that it provides you an intuitive and easy to read, multi-language format that is mobile compatible with a wealth of information about our practice and also your ongoing healthcare. The website was reviewed by IT professionals, PPG members and staff, to ensure that it conforms to the latest NHS website standards. We hope that our site becomes your regular place to find out information about health services and our healthcare provision. Please encourage other patients to have a look! Thank you.

New Telephone System

Our new telephone system is now live! Please listen carefully to all pre-recorded messages as some aspects of our system have changed. For example, they will instruct you to not leave messages for Reception on the Referrals Line as this line is not checked every day.

The new system will allow us to do some things we have never done before namely:

• Send automatic texts to patients if we have to cancel a whole clinic due to staff sickness absence
• Patients can opt to receive an automated callback from the surgery if the queue is above a set number of callers waiting in the queue
• Depending on the purpose of a pre-booked telephone consultation, clinicians can readily offer a video consultation.  
• Our reception team will receive the patient details in advance of the call.
• There is a lot of statistical and management information available through the system, allowing us to review call volumes and capacity interactively
• Should a major emergency ever occur, the system provides additional functionality to support resilience, such as re-directing calls to mobile phones.
• Call recordings can be more easily recovered and listened to.

 We would appreciate if any problems are reported at the earliest opportunity. Thank you.