Appointments

Phone us on 01273 508811 8am to 6pm Monday to Friday

Our reception team will ask you for a summary of your issue when you call. This will ensure that you get the care that you need.  

At the end of our normal surgeries, there will also be a set number of on-the-day appointments, which will be available on-the-day for problems that cannot wait OR for those that are urgent, rather than chronic, on-going issues. 

This service will operate on a triage basis where patients will be asked to come in to the surgery and will be seen in order of medical need, which means you may have to wait to be seen.  

The doctor will not be able to deal with more than one problem in these appointments and we will not be able to guarantee which GP you see.   

We offer advance appointments, which will be available to pre-book up to two weeks ahead.

• book online via the link at the top of this page
• phone us on 01273 508811 , Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a routine GP appointment

If you need help booking online, using your NHS account or accessing the NHS App, you can get 1:1 support at the practice from our Digital Ambassador Service

When you get in touch for an appointment, our reception team will ask you for a brief summary of your issue. The information you give us will enable us to choose the most suitable doctor, nurse or health professional to help you, or enable us to direct you to other forms of support.

• Dr Khan: Monday, Wednesday & Thursday
• Dr Lewis: Tuesday, Wednesday & Friday
• Dr Rogers: Monday, Tuesday, Wednesday, Thursday PM & Friday
• Dr Waring: Monday, Wednesday and Thursday
• Dr Donegan: Tuesday, Thursday & Friday PM

Appointments are available evenings and weekends at another practice within our Primary Care Network.  Book via reception on 01273 508811.

For further information on booking appointments, please click here.

Through our partnership with Brighton and Hove Federation, patients now have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday.  These include remote and face-to-face GP appointments as well as appointments with a nurse, pharmacist or health care assistant.  

Specialist clinics are also available (e.g. menopause and women's health). Please refer to the Federation website: https://www.brightonandhovefed.co.uk/enhanced-access  

Access to these clinics is by contacting the surgery in the normal way. The appointment might be held at a different location to the surgery and subject to availability.

If you have a non-medical issue (e.g. letter or form for completion) please put your query in writing and leave at reception rather than booking an appointment with the doctor. 

For non-NHS services there may be a charge, please review our Fees for non-NHS work document.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 9am and 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, and depending on circumstances, we may offer you a consultation:

• face-to-face at the surgery
• by phone
• on a video call

Most patients will be offered face-to-face appointments. Appointments by phone or video call are typically offered to very frail or housebound patients. Very occassionally we may deal with your queries (often in response to a previous consultation), through email or texts.

Our Reception Team play an important part in helping you to get an appointment with the most appropriate specialist first time, sometimes without needing to see a GP first. A number of them have been trained to be able to signpost you (if appropriate) to other professionals or local services in Brighton and Hove without needing to see a GP or nurse first for a referral. This is known locally as 'Active Signposting'. For example, to a local community pharmacist, to our first contact physiotherapist or to one of our in-house pharmacists.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01273 508811 , Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs