Patient Participation Group
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have a patient representation group so that you can have your say. This group meets face to face (every 2-3 months). We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
Have a look at our Spring 2020 newsletter, please click here to read.
Update from the PPG October 2020
The Patient Participation Group (PPG) are patients at Warmdene surgery volunteering to represent patient's interests. I, as Chair of this group, would like to take this opportunity to explain to you some of the concerns and difficulties that clinicians, hospitals and all medical care staff are experiencing due to the pressures associated with COVID-19 pandemic. I am speaking of all the staff at your doctor's surgery, the doctors, the nurses, receptionists and the back room administration staff.
Everyone is trying to provide the best medical care possible given ever changing circumstances. The surgery is likely to face increasing pressures with increasing in coronavirus cases in the community, and increasing demands on the healthcare system during the winter months. Every effort is being made to provide a first class, professional service to you and your families. Please be kind, be helpful and supportive and this will help the staff to cope under the pressures placed upon them, and thereby they can provide you with the front line GP-based health services service that you expect to receive. Please understand that the surgery telephone lines are exceptionally busy during the COVID-19 pandemic, as all calls are taking longer to process and the lines are generally busier than usual throughout the day. The surgery apologises for any inconvenience to patients and has increased staffing to process calls, but unfortunately, it is difficult to ever match the increasing demands.
The doctors and staff all need job satisfaction to help them survive in these difficult times. They, like you and I, have families and similar problems we experience in our private lives, so to help them get job satisfaction and give each of us the best possible care and attention you can help by bringing kind words, understanding, and patience when contacting the surgery, booking or attending appointments. Thank you so much for your participation in our efforts to demonstrate to our medical staff that we care about them also!
Chairman of Warmdene Patient Participation Group.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. The General Data Protection Regulation (GDPR) and Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.