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Patients Know Best (PKB)

Patients Know Best is the electronic Personal Health Record (PHR) that Sussex Health and Care Partnership (SHCP) are using to share your healthcare data with you, should you choose to register and claim your record. SHCP, (also known as Sussex Integrated Care System) is a partnership of all the NHS providers and social care providers across Sussex.

Many patients will already have access to your GP data via patient online access (EMIS) and this will be unaffected, however it will not contain the additional information that PKB would be able to receive from other health and social care organisations. Through your PKB record you will be able to view data being sent to you from secondary care and social care providers (in the future) should you be under their care.

By using PKB, you will be able to play a more active role in your health and wellbeing, including using specially designed tools to monitor and track your health condition if desired. Some patients are already receiving their Secondary Care outpatient appointment letters electronically into their PKB record, which creates a diary view of these appointments. In the future additional data will be sent into PKB records e.g. laboratory and radiology results giving you access to even more care information, all in one place.

Your email address is held on record at Warmdene Surgery. PKB do not have access to this information. It has been used to enable you to claim your PKB Personal Health Record, to improve and better involve you in the way care is delivered. This use of your email address is permitted under the principles of using stored contact details to invite patients to participate in initiatives that contribute to management of their care.

A core PKB principle is to provide the patient with control over their healthcare data. Information on how to change the sharing of data in your record post registration, can be found here: https://manual.patientsknowbest.com/patient/sharing


Sign Live

Are you a British Sign Language User?  You can now book appointments by telephone and have a telephone consultation with a GP.  For more information please click here or to view a video please click here.


Update your details

To ensure we have your current details please complete the enclosed form.  This can be emailed back to us or posted.  Please click here for the form.


More appointments are now available - weekend and late evenings:

We are now offering pre-booked appointments between 8.00am - 2.00pm every weekend and 6.30 - 8.00pm week nights. If these appointment times are more convenient, please let our reception team know and they can arrange for you to be seen by a doctor (or nurse) during these times.

If you need to cancel one of these appointments at short notice, or when we are closed, please call 07702335868 and leave a message.

Please note these clinics are held at Stanford Medical Centre, 175 Preston Road, BN1 6AG.


Warmdene Surgery are now part of Park Run - see 'About Us' tab on right-hand side for further information.


 Patient Transport

To arrange transport you can contact the Patient Transport Hub on 0300 123 9841 or click here to book online.  Eligibility criteria must be met to have transport.


 

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