Welcome to Warmdene Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Nursing Appointments Update - 24th November 2020
Our nursing team is currently experiencing severe resource problems due to COVID-19 and unplanned staff changes. We are therefore focussing our efforts on delivering core practice nursing services, including childhood immunisations, essential blood tests, wound dressings, cervical smears, vaccinations (including flu), B12 injections and Zoladex injections. Annual asthma, COPD and Diabetic Reviews will be temporarily suspended. Over 40 health checks will also be temporarily halted. We are urgently seeking to increase nursing capacity and we apologise for any difficulties these services changes may cause you. We really appreciate your patience and understanding at this difficult time for the surgery. Thank you.
50-64 Year Old Flu Vaccine Update - 20th November 2020
We are aware of the Government Announcement in the news today regarding flu vaccines for people aged 50-64 years and not in an at risk group. We are not yet in receipt of official guidance or stocks. We will be in contact with patients once this service is available.
Phone problems when selecting option 1 (reception) – Cutting callers off
We have been experiencing persistent phone problems for the last 1-2 months resulting in callers being cut-off without warning. Although every problem was reported, our telecoms provider and the software providers were unable to identify the cause of the problem, until now. On 3rd November a technical fault was discovered that would drop the connection when a queue limit was exceeded. Measures have now been put in place to remedy the immediate problem, until a long term solution can be developed and implemented by the telecoms company. More callers will be held in a queue awaiting an answer, but they will still be told the queue position, so that callers can decide for themselves whether to stay on the line, or ring back later. As always we will endeavour to answer calls as quickly as possible, but please be prepared for a slightly longer wait at the busiest times of the day. The surgery wishes to apologise to anyone who has been affected by this problem. Thank you for your patience and understanding.
Annual Patient Survey - Closing date 31st December 2020
Every year we seek the opinions of our patients about the services that we offer at Warmdene Surgery. The past year has been especially challenging for patients and for us, so your feedback is vitally important to help us learn and build on the changes that we have had to make. Your responses will be reviewed by the practice management team in conjunction with the patient group. This anonymous survey should take no longer than 5 minutes to complete. Thank you for your support and assistance.
To complete this survey online please click here.
FLU APPOINTMENTS ARE NOW AVAILABLE TO BOOK FOR ELIGIBLE PATIENTS. PLEASE CALL 01273 508811 TO BOOK NOW.
To protect our patients and staff during the Covid-19 pandemic we would ask all visitors to the surgery to wear their own face covering. We thank you for your co-operation.
We are ready and waiting to see our patients...please read on for information
We recognise that patients may be very apprehensive about coming into surgery and will be worried about Coronavirus or other infectious diseases. Patient outcomes benefit from seeing a GP so we are reintroducing face-to-face appointments at Warmdene surgery and we wish to reassure you that you are safe to come into our surgery.
We have introduced an enhanced cleaning programme and infection control regime. We have appointed our new lead nurse as our infection control lead and given her the responsibility for making everything as safe as possible for our patients and staff. To date we are pleased to confirm that while working at the surgery none of our staff have contracted COVID-19. Our clinical, reception and administrative areas conform to the government COVID SECURE guidance, and staff will always aim to respect social distancing requirements. We have a separate facility and isolation area if a patient needs to be seen by a clinician but has possible COVID-19 symptoms. You will see many clinicians and other staff wearing PPE where social distancing may not always be possible.
Building on the above, all patients with surgery appointments are advised;
- Do not enter the surgery if you have a fever, cough, loss of smell or loss of taste. Instead return home and contact 111.
- Please wear a face covering when in the surgery.
- Please go to the toilet before leaving home.
- Wash hands thoroughly.
- Unless exceptional circumstances please attend the surgery alone.
- Please make sure you bring a mobile phone with you as you may be asked to wait in the car or in the car park prior to your appointment.
- Please do not attend the practice in person if you are awaiting a COVID-19 test result.
Deneway Surgery – Patient advisory (Dated : September 2020)
Given the possibility of a second wave COVID-19 pandemic in the autumn/winter 2020/21, we have decided to leave Deneway surgery closed for the time being for all routine appointments, until the extent of any potential resurgence of COVID-19 is better understood and quantified. As GP partners at Warmdene surgery we are fully committed to serving our patients in a safe and secure environment. Warmdene surgery is open as normal, albeit with enhanced infection control measures in place to protect patients and staff from any risks of infection. Appointments are available to all our patients at Warmdene Surgery, including those who previously used Deneway Surgery.
We understand that the continued closure of Deneway Surgery may inconvenience regular users of the Deneway, but we feel sure that you will understand that the actions we are taking are in the best interests of everyone.
During the period of closure for routine appointments, the Deneway will only be used for occasional appointments where capacity and enhanced infection control requirements make it appropriate to do so, rather than at Warmdene. Any appointments at Deneway Surgery will be pre-booked only by our GP’s and cannot be booked on request by our patients.
During the COVID-19 pandemic please do not post any prescription requests through the post box at The Deneway Surgery as we cannot promise that they will be collected regularly. Please contact Warmdene Surgery reception to find out how to setup an online account with Patient Access. Alternatively send us your prescription requests by email or post to Warmdene Surgery. Otherwise you can contact the Prescription Ordering Direct Service on freephone 0808 164 7678.
To view a copy of the letter that has been sent to local residents regarding the use of the Deneway Surgery please click here.
Thank you for your understanding
The partners and management of Warmdene Surgery.
Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes
NHS Diabetes Advice helpline
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.
Electronic Repeat Dispensing
Your safety, and your ongoing care and treatment is our priority. As part of the Primary Care response to coronavirus, NHS England has recommended that we put all suitable patients on to electronic Repeat Dispensing (eRD).
This means we can send your regular or repeat prescriptions electronically to a pharmacy of your choice. You can then collect your medication from your pharmacy, or ask them to deliver it to your home.
For more information please click here.
You don’t need to do anything. Your GP will set up eRD for you.
Pandemic Planning and Research
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
For more information please click here.
We hope that you are remaining fit and well during the COVID-19 pandemic, but if not, please be assured that we are doing our best to continue to deliver appropriate and safe essential services to our patients.
If you have a cough, fever or loss of taste and smell then you need to isolate and use the NHS 111 online service. Do not call or come in to the surgery.
NHS 111 has an online service available by clicking here. This can tell you if you need medical help and advice you what to do.
Use this service if:
- you think you might have coronavirus
- you have been in close contact with someone with coronavirus.
What to look out for -
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss of/change in smell or taste
DO NOT GO TO A GP SURGERY, PHARMACY, OR HOSPITAL. Visit NHS 111 online if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Everyone is being reminded to follow Public Health England advice to :
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitizer gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitizer gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Regrettably our extended hours appointments on Monday and Tuesday evenings are now closed for future bookings. We continue to offer medicals to support essential key workers.
Useful Links for Reliable Information regarding Coronavirus
Prescriptions During COVID 19
We are aware some patients are placing requests of medications early and for larger quantities than they usually receive.
- Quantities will not be increased
- Prescriptions will not be issued any earlier than already allowed This is to ensure we do NOT place extra burden on the NHS and the medication supply chain. Continuing with your current regular quantities and ordering in a timely manner when you have between 14 and 7 days left of medication this will help ensure equity of availability to all NHS patients. Please only order the medications you need
Thank you for kind understanding
We are closed for staff training on Thursday 22nd April 2021 from 12.30 pm and will re-open at 8:00 am on Friday 23rd April 2021.
Hearing Aid Batteries
From January 2020 these are available from Carden Reception desk located within County Oak Medical Centre.
HelpMyNHS: help the NHS provide the best possible care
The NHS is doing everything it can with the resources it has to deal with the extra pressures. #HelpMyNHS is calling on everyone to play their part by adopting small behavioural changes to ease pressures on local health and care services, saving them for those in the most need. It asks people to:
- #HelpMyA&E by highlighting alternative services to A&E and when to use them.
- #HelpMyGP by using GP appointments properly; taking steps to help prevent getting ill; self-managing minor illnesses; and, using alternative services (e.g. pharmacists).
Nationally, 1 in 4 people are reported to go to A&E when they could have been treated elsewhere and, additionally, 1 in 4 people who visit their GP with a minor illness could have been treated at home with the help of a community pharmacist.
Go to the dedicated website [www.sussexhelpmy.nhs.uk] for alternatives to A&E visits or GP appointments. Alternatively, watch this short animation here.
Are you aged 12 - 25?
The Where to Go For website is a central signposting website for young people in Brighton and Hove to find information on mental health, health in general as well as finance, education and housing.you can search for the different services that Brighton & Hove has to offer.
When the surgery is closed please consider the following alternatives to A&E:
NHS111 (call free on '111')
Brighton Station Walk In Centre [Aspect House, 84-87 Queens Road] 0333 321 0946
- Self-care (visit NHS Choices) OR watch Dom Joly's video 'Not QUITE an emergency'
Common Childhood Illnesses
Click here for an interactive guide for parents and carers of children birth to 5 years.
Travel advice / vaccinations:
You must book at least 6 weeks before you travel - if not, you will be signposted to a local private travel clinic.
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care. This facility will also send appointment reminders and allow you to cancel an appointment by text message.
If you wish to register for this messaging service please complete this consent form.
Care Quality Commission (CQC)
Click here to read our latest inspection report from November 2016.
Your Data Matters To The NHS
The NHS wants to make sure you and your family have the best care now and in the future. Your health and adult social care information supports your individual care. It also helps us to research, plan and improve health and care services in England.
There are very strict rules on how this data can and cannot be used, and you have clear data rights. We are committed to keeping patient information safe and will always be clear on how it is used.
You can choose whether or not your confidential patient information is used for research and planning.
Please follow the links below for more information:
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
ALREADY HAVE ACCESS: click here to view your medical records online.
(Site updated 25/11/2020)